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My order has shipped but I still can’t track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you
receive your shipping confirmation email. If 48 hours have passed and you're still
unable to track your order, please call 1.888.676.5661 and select option 0. |
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What is your return and exchange policy?
If you are not completely satisfied with your purchase, we are happy to accept your
unused merchandise in its original condition within 60 days for a refund. Please
note that sale merchandise must be returned within 30 days of purchase. |
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When checking the status of my order I received an “in process” message.
What does that mean?
“In Process" means that your order is in the early stages of shipping. Your order has
been sent to the warehouse and will likely ship in one business day. |
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How do I calculate the shipping and handling for my order?
Shipping and handling charges are determined by the merchandise dollar amount of
your order before any special offer deductions or sales tax calculation. To see our
shipping rates, please click on the link below:
http://www.lartisana.com/UserInfo/ShippingPolicy.aspx |
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How can I find out when my backordered items will be shipped?
To check the status of backordered items log on to your account and click the Order
Status link. Please remember that you must be a registered client and signed in to
your lartisana.com account. Please note that since most of the merchandise are
handmade dates are not always accurate. For a more comprehensive date please
call 1.888.676.5661 and select option 0. |
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How can I check the status of my order?
To check the status of your Internet, Phone or Mail/Fax order, just click on the “Order
Status” link also found in “My Account.” Please remember that you must be a
registered client and signed in to your lartisana.com account.
http://www.lartisana.com/UserInfo/OrderStatus.aspx
To check the status of your order by phone, please call 1.888.676.5661 and
select option 0. |
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How can I find out where my package is?
Our “Shipping Policy” page contains everything you need to know about shipping,
handling, delivery timeframes and turnaround times. Please click on the link below
to find out more.
http://www.lartisana.com/UserInfo/ShippingPolicy.aspx |
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When checking the status of my order I received an “in process” message.
What does that mean?
“In Process" means that your order is in the early stages of shipping. Your order has
been sent to the warehouse and will likely ship in one business day. |
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My order has shipped but I still can’t track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you
receive your shipping confirmation email. If 48 hours have passed and you're still
unable to track your order, please call 1.888.676.5661 and select option 0. |
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How is sales tax determined?
The sales tax rate and imposition is determined by our local rate currently 8.25%.
We are required by law to collect this rate as our business only has operations in
Los Angeles. |
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I am shipping my order outside the U.S. Will I be charged additional duties and taxes?
Shipping to Canada: In general we use the United States Postal Service for orders
shipping to Canada. This limits customs from opening the packages and assessing
duties and taxes. However, certain orders require international tracking, or require
expedited services which requires us to ship UPS. In these cases additional
duties and taxes may be collectied by Canadian authorities due to the nature
of the merchandise (textiles). Duties are determined as a percentage of the
invoiced price of each product. Goods and Services Tax (GST) Provincial Sales Tax
(PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the
value of the merchandise purchased and the duties on that merchandise as required
by Canadian law. The GST, PST, and/or HST rate is determined by the province to
which the merchandise is shipped. |
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How do I calculate the shipping and handling for my order?
Shipping and handling charges are determined by the merchandise dollar amount of
your order before any special offer deductions or sales tax calculation. To see our
shipping rates, please click on the link below:
http://www.lartisana.com/UserInfo/ShippingPolicy.aspx |
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What is your return and exchange policy?
If you are not completely satisfied with your purchase, we are happy to accept your
unused merchandise in its original condition within 60 days for a refund. Please
note that sale merchandise must be returned within 30 days of purchase. |
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How do I make a return or exchange?
A Return and Exchange Form is included with every package. If you are unable to
locate your Return and Exchange Form, please click the following link to view and
print a new form:
http://www.lartisana.com/UserInfo/ReturnForm.aspx
We will ship exchanged merchandise or issue a refund or credit as soon as
your return has been received and processed. Please send your package via a
prepaid, insured, traceable method. To expedite your exchange, you may order
your new selections by calling 1.888.676.5661 or 1.818.541.1542 (outside the U.S.).
Please allow up to 10 business days for a return to be processed once we receive it. |
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How can I exchange items over the phone?
You may order your exchange selections by calling 1.888.676.5661 or
1.818.541.1542 (outside the U.S.). We will issue a refund or credit for your
returned merchandise as soon as the return has been received and processed. |
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What forms of payment do you accept online?
We accept the following credit cards at lartisana.com:
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American Express
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Discover Card
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MasterCard
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VISA
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Paypal
You may also print out a copy of your shopping cart “Order Summary” page and
send us a check or money order. |
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How can I find out when my backordered items will be shipped?
To check the status of backordered items log on to your account and click the Order
Status link. Please remember that you must be a registered client and signed in to
your lartisana.com account. Please note that since most of the merchandise are
handmade dates are not always accurate. For a more comprehensive date please
call 1.888.676.5661 and select option 0. |
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Can I make a change to a backordered item in my order?
To make changes to backordered items, please call 1.888.676.5661 or
1.818.541.1542 (outside the U.S.) and we will assist you. |
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How can I use an offer code online?
To redeem a promotion with an offer code online, please be sure to enter the
Offer Code in the “Offer Code” box in your Shopping Bag (page 1) before proceeding
to checkout. Once you enter the promotion click the “GO” button and the
promotion will be applied to the order. Please refer to your offer details for redemption
information and specifics about the offer. |
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How can I unsubscribe from receiving lartisana.com Emails?
To unsubscribe from receiving lartisana.com Emails please click the following link:
http://www.lartisana.com/UserInfo/MyProfile.aspx
and uncheck the subscribtion
checkbox. You may also unsubscribe by clicking the unsubscribe link found on the
bottom of every Email message.
We appreciate your patience as it may take a short period of time before your
Email address is removed from our file. Please note that you will still be asked
to provide your Email address when ordering online so that we may contact you
with information about your order. |
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How can I register for a lartisana.com account?
To register for a lartisana.com account please click on the following link:
http://www.lartisana.com/UserInfo/CreateUser.aspx
Registering with lartisana.com enables you to use all our convenient site features
and quick check out. Plus you we will update you with the latest products, sales
and exclusive promotions |
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Can I register for gifts on lartisana.com?
Yes, you can register for gits at lartisana.com. To learn the benefits of our gift
registry please click on the following link:
http://www.lartisana.com/UserInfo/GiftRegistry.aspx |
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How do I register for gifts?
To register for gifts simply sign in to your registry, find the products you like and
click the “add to registry” button. To create, or edit your registry please click on the
following link:
http://www.lartisana.com/UserInfo/GiftRegistry.aspx |
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How can I search for products quickly at lartisana.com?
You can quickly find exactly what you're looking for by entering a description in the
Key Word Search box in the upper right hand corner of every page. |
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What’s the easiest way to shop at lartisana.com?
At the top of each page, you'll find different categories like “Tabletop & Table Linens",
"Bed, Bath, & Kitchen”, “Gifts & Occasions” and more. If you click on a category,
you'll find that it's further divided into different sections down the left-hand side of the
page. Each section contains a series of products that might interest you. To find a
product quickly, just type a keyword into the search box at the upper right hand
corner of every page
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Where can I find tablecloth sizing information?
Size charts are located in the appropriate product pages. To see our tablecloth
size chart, please click on the following link:
http://www.lartisana.com/ProductInfo/sizechart |
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Where are your products made?
Most of our products are either handmade in China, or India. |
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Where can I find the care instructions on your products?
Care instructions are located in the appropriate product detail pages. |
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Where are you located?
We are located in Los Angeles county.
1254 S. Glendale Ave., Glendale, CA 91205 |
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What is your mission statement?
Our mission is to create a warm setting for all the memorable moments in your
life. Change the way you live. Change the way you dine. |
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Do you accept wholesale orders?
Yes, we accept wholesale orders based on eligibility. To speak to a wholesale
customer service professional please call 1.888.676.5661 option 0 or
1.818.541.1542 (outside the U.S.) and we will assist you.
We also have retail discounts for large volume purchases. Please call our customer
service professionals for assistance. |
